Informativa sulle spedizioni

Shipping & Returns Policy

At Arrietty Studio, we are dedicated to delivering healthy, high-quality plants to your doorstep, no matter where you are in the world. Please read our policy carefully to understand our shipping process and your responsibilities as an international buyer.

Worldwide Shipping

We offer global shipping for our collection. Each order is meticulously prepared to ensure the safety of your plants during transit. Please allow 3–7 business days for your order to be processed and dispatched.

Customs, Duties, and Regulations

International plant importation is subject to the laws and regulations of your destination country.

  • Buyer Responsibility: It is the buyer’s sole responsibility to understand and comply with local import laws, including customs fees, import taxes, and required phytosanitary documentation.

  • Liability: Arrietty Studio cannot be held liable for packages that are delayed, confiscated, destroyed, or returned by customs or border control authorities. Please check your local regulations prior to ordering.

Live Arrival Guarantee (LAG)

We want you to be thrilled with your new plant. Our Live Arrival Guarantee covers your purchase under the following conditions:

  • Temperature: Your local transit temperatures must be within the safe range of 45–90°F (7–32°C).

  • Integrity: The plant must remain in its original packaging. We cannot honor the guarantee if the plant has been repotted, trimmed, or altered upon arrival.

How to Claim (Dead on Arrival)

If your plant arrives in poor condition, please notify us immediately:

  1. Timeframe: Email us at care@arriettystudio.com within 24 hours of delivery.

  2. Documentation: Please include clear, high-quality photos and an unboxing video showing the condition of the plant upon arrival.

  3. Resolution: Valid claims will be addressed via a replacement or a refund, issued at our discretion based on the documentation provided.

Shipping & Carrier Risks

While we take every precaution to ensure your plants are packed securely, Arrietty Studio is not liable for issues resulting from weather-related damage (heat or cold), unexpected carrier delays, or rough handling during transit.

  • Insurance: We utilize insured shipping methods where applicable. If a carrier issue arises, we are fully committed to assisting you throughout the claims process to the best of our ability.

All Sales Final

Due to the delicate, perishable nature of living plants and the complexities of international transit, all sales are final. We do not accept returns or exchanges.

Questions?
We are here to help! Whether you need an international shipping quote or expert advice on how to care for your new plant, please reach out to us at care@arriettystudio.com or via the 'Need Help' chat box on lower corner our website.