退款政策

Return and Refund Policy

All Sales Final As our products are living plants, we do not accept returns or exchanges under any circumstances. Every plant undergoes a rigorous quality inspection prior to shipping to ensure we select only the healthiest and most established specimens for your order.

Live Arrival Guarantee & DOA Claims We guarantee our plants for live arrival. We will issue a full refund (or send a replacement, subject to stock availability) if your plant arrives severely damaged or dead (Dead on Arrival), under the following strict conditions:

  • Local temperatures in the delivery area during transit must be between 45–90°F.

  • The package must be received and unpacked immediately within the expected delivery timeframe.

  • Plants must not be repotted, trimmed, or altered in any way.

⚠️ How to Claim: If you encounter severe damage, please submit an unedited Unboxing Video along with clear photos showing the damage to care@arriettystudio.com within 24 hours of delivery. The approval of DOA claims will be determined at our sole discretion.

Non-Refundable Exceptions Packing our plants safely is our highest priority, but minor cosmetic damages (such as bruised or broken leaves) and shipping stress are inherent risks of transporting live plants and are non-refundable. Additionally, we reserve the right to deny refunds and hold no responsibility in the following situations:

  • Weather Damage: We are not responsible for cold or heat damage that may occur in transit. It is the buyer's responsibility to monitor local weather conditions. If you are unsure about your weather, please contact us before we ship your order.

  • Carrier Delays & Mishandling: We cannot control carrier operations or delays. However, your package will be insured for the full value of the plant, and we will fully assist you with the insurance claim process through the carrier.

  • Post-Arrival Care: While we are always happy to offer care advice for your new plant, we cannot be held responsible for the longevity, health, or any damage to the plant once it has left our care.

Refund Process If your claim is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. The time it takes for the funds to appear in your account depends on your credit card provider or bank (typically within 3-5 business days).

📧 Got Questions? If you need any plant care advice or have questions about your order, feel free to reach out to us at care@arriettystudio.com.